20 Group Onsite Review

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Member Number *

Service Manager Interview - Process Observations:

Arriving Inventory Intake Process:

Include both New Buy and Repo

Mechanical Reconditioning Process:

Tech Assignment, Initial Inspection, Parts Hanging, QC, Final Sales Lot Deliver

Parts Department Processes:

Approval, Parts Ordering and Receiving, Core Returns, Inventory

Service Department Floor Review:

Lifts/Bays & Work Area Observations:

Equipment & Supplies Review:

Detail Department Review:

Retail Customer Process & Merchandising:

Service Advisor Processes and Customer Handling:

Retail Service Merchandising Review:

Recommendations/Action Plan:

Associate Interviews:
Job Functions / Satisfaction / Feedback

Accounting Staff Review:

Sales Department Staffing:

Service, Parts and Support Staffing Review:

Organizational Chart Review:
Formal Job Descriptions, Staffing & Pay Plan

Organizational Chart Review: (if available)

Formal Job Description and Written Pay Plan Review:

Recommendations/Action Plan: