Collect the Cash, Not the Car

Description

This course is designed to teach collectors of all experience levels to improve their collection process to maximize the dollars collected per open account, improve customer satisfaction, reduce repossession and charge-offs, and be more effective with their skip tracing while successfully navigating the laws that govern the collection industry.

This one-and-a-half-day course, led by Brent Carmichael, is for new collectors/underwriters, experienced collectors/underwriters looking to improve their skills, collection/underwriting managers and owners who want to better understand the collection process.

Brent Carmichael, NIADA Director of Education, will lead the class. Carmichael has more than 30 years of experience in the industry, including nearly 20 years of training and leading 20 Groups.